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HOVUS prides itself on obtaining solutions for its customers that will last for years to come. The ability to provide this level of comfort comes not only in development of the most effective packaging, but in constant follow-up with the processor after start-up production.
As automated and high-speed lines are highly technical systems, food processing problems may occur from time to time. The cause of such problems may come from various sources:
| | Non-maintained packaging equipment | | | New or inexperienced operators | | | Change in food product formulation | | | Inconsistent food product blending | | | Inability of current processing line to meet goals | | | Off-spec flexible packaging |
Most times, packaging defects can be recognized before casings or film are placed onto the machine. However, customers unsure with the root cause of their processing difficulty should contact HOVUS for an analysis. Usually the problem can be ascertained and remedied over the phone. In especially difficult situations, one of our technical sales staff will visit your operation to get you back on line as soon as possible.
Contact us at 610-997-8800 for assistance, or for less urgent matters e-mail us at customercare@hovus.com | 
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